Your privacy is of utmost importance to us. This policy explains how we collect, use, and protect your personal information when you visit our website, book with us, or use our services. If you have any questions, feel free to get in touch at info@fiveundergolf.co.uk

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By using our website or services, you agree to this policy. You do not have to agree to this policy, but you might not be able to use everything we offer.

 

Who We Are

Five Under Golf Limited, headquartered at: Unit 42, Basepoint Business Centre, Stroudley Rd, Basingstoke RG24 8UP
if you have questions about your data or privacy you can contact us at info@fiveundergolf.co.uk.

 

What Information We Collect

We collect the following type of information, including:

• Personal Details: Your name, email, phone number, and date of birth.

• Booking Information: Details about your bookings, such as the date, time, and any preferences.

• Payment Information: We process payments through TrackMan, so we don’t store your card details directly on our systems.

• Website Usage Data: When you visit our website, we collect information like your IP address and browsing activity using cookies and Google Analytics.

 

How We Use Your Information

Here’s why we collect your information:

• To Provide Services: Things like processing your bookings, managing memberships, and sending you confirmations.

• To Communicate: Updates about your bookings, special offers, or new services (only if you’ve opted in).

• To Improve: We use website data to understand how people use our site so we can make it better.

• Legal Purposes: To comply with any legal or regulatory obligations.

 

Sharing Your Information

We only share your data when it’s absolutely necessary:

• Service Providers: We use trusted third parties like  TrackMan (for payments), and YourGolfBooking (for bookings).

• Legal Reasons: If the law requires us to, we may have to share your information with authorities.

Anyone we share your information with is required to keep it secure and use it responsibly.

 

Cookies

We use cookies on our website to make it work better and to understand how you use it. You can adjust your cookie settings in your browser if you’d prefer not to be tracked.

 

How We Keep Your Information Safe

We take security seriously and protect your data with measures like two-factor authentication (2FA) and secure platforms. Services we use—like YourGolfBooking and TrackMan—are all designed to keep your data safe.

 

How Long We Keep Your Data

We’ll retain your data for up to 5 years after your last booking or interaction with us. After that, we’ll securely delete it unless we’re required by law to keep it longer.

 

Your Rights

You’re in control of your data, and you have the right to:

• See your data: Request a copy of the info we have about you.

• Correct it: Let us know if anything’s wrong or out of date.

• Delete it: Ask us to delete your data (unless we need it for legal reasons).

• Stop marketing emails: Unsubscribe anytime using the link in our emails or update your preferences during sign-up.

To exercise these rights, just email us at info@fiveundergolf.co.uk.

 

Links to Other Websites

Our website might link to other sites (like social media or payment platforms). If you click on these, remember they’ll have their own privacy policies—we’re not responsible for what happens on their sites.

 

Updates to This Policy

We might update this policy from time to time. If we make big changes, we’ll let you know—otherwise, check back here for the latest version.

 

Need Help?

Got questions or concerns? Reach out to us at info@fiveundergolf.co.uk, and we’ll be happy to help!

If you’re not satisfied with how we handle your data, you can contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

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